PRIVACY POLICY

 

Hero MotoCorp Ltd., together with its affiliates and subsidiaries (collectively referred to as, the "Company" or "Hero" or "Us" and also indicated by "us", "we" or "our") is committed to protecting your privacy and Personal Information (defined below) that You give to us. We encourage You to read the Privacy Policy ("Policy").

 

This Policy applies to all visitors, users and others (hereinafter referred to as "You" or “Your” or the "User") who access or use the

 

(i) Website - https://www.vidaworld.com  ;

 

(ii) any other websites or mobile applications (Apps) owned and / or operated by Hero on which this Policy is linked; and

 

(iii) the social media accounts and/or pages that Hero controls

 

(together referred as “Sites/Apps”).

 

Except as otherwise provided in this Policy, in general, You can visit/use our Sites/Apps without identifying who You are. Hero will provide You with the option to deal with Hero without identifying yourself where it is lawful and practical. However, particular sections on our Sites/Apps may require You to provide Personal Information to enable us to provide You with products/services or information that You have requested while visiting/using our Sites/Apps.

 

This Policy is intended to let You know (i) what Personal Information we collect, (ii) why we collect it (‘purpose’), (iii) what we do with it (‘use’), (iv) processing/sharing and transfer of Personal Information, and (v) Your rights relating to such Personal Information shared with us. By using the Sites/Apps, You agree, understand and consent to this Policy and any future amendments and additions. This Policy also describes Your personal data protection rights, including a right to object to some of the processing of Personal Information that the Company carries out.

 

“Personal Information” means any information that may be used to identify an individual. This includes but is not limited to: first and last name, email address, mailing and residential address, telephone number, title, birth date, gender, occupation, profession and other information needed to provide the requested service to you.

 

“Sensitive Personal Data or Information” means such Personal Information: (i) which consists of information relating to password; financial information such as bank account or credit card or debit card or other payment instrument details; physical, physiological and mental health conditions; sexual orientation; medical records and history; biometric information; any detail relating to the afore-mentioned information as provided to the Company for providing service; and any of the information received under the afore-mentioned heads by the Company for processing, stored or processed under lawful contract or otherwise (provided that, any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal data or information); and (ii) which reveals racial or ethnic origins, political opinions, religious or philosophical beliefs, or trade union membership.

 

WHAT PERSONAL INFORMATION WE COLLECT?

We collect the following Personal Information –

• Contact Information - name, phone number, address, city, state, postal/zip code, email address.
• Demographic information - date of birth, gender, country of origin, educational details, employment details.
• Payment Information - credit/ debit card details etc. and other payment information (account number, account type, bank names etc.).
• Account Information - username/name, password, email, mobile number, and answers to Your security question etc.
• Usage Information: Information regarding usage of services, such as current location, IP address, vehicle details, charging session details etc.

• Third party Personal Data - Personal Information of Your relatives & friends etc. If You provide us with Personal Information concerning Your relatives, friends or other third parties, by doing so You confirm and guarantee that You have received an appropriate consent from such third parties for the disclosure of their Personal Information to us for use for the purposes set out in this Policy.

 

HOW WE COLLECT THE PERSONAL INFORMATION?

 

Hero will generally collect Your Personal Information if it is shared by you or if it is automatically collected by us through the following ways:

 

• Information You give us: We may collect any Personal Information shared by You on our Sites/Apps. Depending upon the Sites/Apps and context, this information may include the following:
  • Details of how You used our Sites/Apps;
  • Details of the vehicle such as vehicle model, registration number, Your location etc.
  • Internet protocol address;
  • Device event information such as caches, system activity, hardware settings, browser type, browser language, the date and time of Your visit, time spent on those pages and other statistics and referral URL;
  • Cookies, web beacons and other similar technologies that may uniquely identify Your browser or Your account. You can instruct Your browser to refuse all cookies or to indicate when a cookie is being sent. However, if You do not accept cookies, You may not be able to use some portions of our Sites/Apps.

• Information collected automatically: Depending upon the Sites/Apps or context, we automatically collect and store certain information consisting of the following
  • Log information: When You use your browser to visit our Sites/Apps, we collect data regarding Your visit in server logs (Log Data). This includes details of how You used our Sites/Apps; Internet protocol address; device event information (such as caches, system activity, hardware settings, browser type, browser language, the date and time of Your visit, time spent on those pages and other statistics and referral URL); 
  • Cookies, Web Beacons and Tracking Codes: Cookies are small text files that a website downloads onto Your computer or other internet-enabled devices (such as mobile phones and tablets) when You visit a website. The cookie will help the website recognise Your device the next time You visit. We may use both session cookies (disappear after You close Your browser) and persistent cookies (remain after You close Your browser and may be accessed every time You use or connect to our Sites/Apps). We may collect information like User’s IP address, geographical location, browser/device type and version, operating system, referral source, device, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of User’s website use through ‘cookies’. You can block cookies by activating the setting on Your browser that allow You to refuse the setting of all or some cookies. However, if You use Your browser settings to block all cookies (including essential cookies), You may not be able to access all or parts of our Sites/Apps, or they may not function properly. For more information about our use of cookies please refer to our Cookie Policy. 
  • Social Media Widgets: Our Sites/Apps may include social media features connected with social media platform such as Facebook, Twitter, Instagram, Snapchat, Google Plus, Pinterest, YouTube and others. These features may collect information about Your IP address and which page You are visiting or features You are using, and may set a cookie or employ other tracking technologies. Social media features and widgets are either hosted by a third party or hosted directly on our Sites/Apps. Your interactions with those features are governed by the privacy policies of the companies that provide them.Tracking code in website analytics, a tracking code is a snippet of script that tracks the activity of a Sites/Apps User by collecting data and sending it to the analytics module. The code is generated automatically, is different for each website, and can be installed on each page that needs tracking. 
  • Careers: Our Sites/Apps may include a link to our ‘Career Section’. Any Personal Information submitted through that portion of the Sites/Apps, by upload or via e-mail, will be governed as per this Policy.

 

WHY WE COLLECT THE PERSONAL INFORMATION?

 

Unless otherwise provided in the Policy, we may use Personal Information in various ways such as:

• To contact the User for confirming Your registration on our Sites/Apps;
• To facilitate or fulfil the information, products or services You have requested;
• To communicate with the User to respond to their queries, seek feedback and/or resolve disputes over the product and services;
• To comply with our legal obligations or as otherwise permitted by law (prevention of money laundering, fraud detection and prevention).
• To send You important information regarding the Sites/Apps, changes in terms and conditions, user agreements, and policies and/or other administrative information;
• To educate You about us, our products and/or services.
• To facilitate internal business operations including:
  • Reviews and data analysis for the website (e.g., to determine the number, category of visitors to specific pages within the Sites/Apps);
  • To manage, operate, maintain and secure our Sites/Apps, network system and other assets and to customize/personalise Your experience with us, which may include displaying content based upon Your preferences;
  • For the purposes of analysing the use of the Sites/Apps, enabling and monitoring Your use of our Sites, /Apps operating our Sites/Apps, ensuring the security of our Sites/Apps, for maintaining back-ups of our databases;
  • To help diagnose problems with our server, and to administer our Sites/Apps.
• To enforce our terms and conditions;
• To investigate potential breaches, or to protect the rights, property or safety of Hero, the Users of our Sites/Apps or others.
• To maintain high quality and standards of products and services.
• To understand Your interest to improvise the content and performance of our Sites/Apps;
• To consider an application for career with Hero;
• To consider an application from prospective vendors for partnering with Hero; For any other purpose for which You give Your consent or which is incidental to our business.

 

In the event we use Your Personal Information for other purposes, not specified above, we will inform You about the specific purposes for processing of Your Personal Information and, when required, our basis for doing so at the time we collect the Personal Information from You to the extent required by law.

 

For the purposes of clarity, we may also use Your Personal Information in combination with information we obtain from third parties about You for the same purposes described above.

 

In the event that You provide any Personal Information on any of the Sites/Apps, You consent to the transfer of such information across country borders, and to the use, processing, and disclosure of such information in global locations, including those that may have different levels of privacy protection than in Your own country.

 

THIRD PARTY LINKS:

 

Our Sites/Apps may have links to the websites/mobile applications of other third parties and these third-party websites/ mobile applications may collect Personal Information about Users for their own purpose, in such cases, our Policy does not extend to these external websites/mobile applications of third parties. Please be aware that if You access these links, You will be leaving our Sites/Apps. We encourage Users to read the privacy policies of those websites/mobile applications, as we are not responsible for their content, links, or privacy procedures.

 

RETENTION, PROCESSING AND STORAGE OF INFORMATION:

 

Your Personal Information processed by Hero is kept in a form which permits Your identification for no longer than is necessary for the purposes for which the Personal Information is processed in line with legal, regulatory, contractual or statutory obligations as applicable. At the expiry of such period, Your Personal Information will be deleted or archived to comply with legal/contractual retention obligations or in accordance with applicable statutory limitation periods, and/ or be aggregated and anonymised for data reporting, analytics, etc.

 

WITH WHOM WE SHARE YOUR PERSONAL INFORMATION?

 

We may share the Personal Information collected from the Sites/Apps with third parties as outlined in this section.

 

1.1. Affiliates

 

Our subsidiaries, joint ventures, group and associate companies. These entities may use this information for the purposes outlined above.

 

1.2. Business Partners

 

(i) Service providers who perform services on behalf of Hero and who may need information about You in order to perform their functions including but not limited to authorised service partners, dealers, call centre operators, charging infrastructure partners, marketing contractors, social media website providers, data entry service providers, IT agencies operating handling or maintaining Sites/Apps, storing/processing information, overseas service providers who work for us, etc.

(ii) Vendors who are business associates of Hero like suppliers, research and development vendors, professional advisors, agents, representatives, etc.

 

1.3. Other Partners

 

Any third party with whom Hero co-brands or partners with or collaborates with or with any other third parties as may be necessary for Hero’s business purposes or to investigate potential data incidents or to protect the rights, property and safety of Hero and the Users of our Sites/Apps or others.

 

1.4. Legal Authorities

 

We may share Your Personal Information in response to any notice, order, investigation or demand or request or any other communication from a law enforcement agency which necessitate or mandate the sharing of such Personal Information, or to otherwise comply with applicable laws.

 

1.5. Changes in Corporate Structure or Bankruptcy

 

In the event that Hero is involved in a merger, acquisition, reorganization or sale of assets, bankruptcy, Your Personal Information may be transferred as part of that transaction. We also may retain a copy of such information.

 

We DO NOT use or disclose Personal Information for purposes other than as mentioned in this Policy, except with the consent of User providing such Information or as required by law.

 

INTERNATIONAL SHARING AND / OR TRANSFERS OF YOUR PERSONAL INFORMATION

 

Hero is a global company and therefore uses global dealers, distributors, vendors, subcontractors and other business partners, as well as global IT systems and applications. We may require the transfer of Personal Information / Sensitive Personal Data or Information to other third parties that are located outside of Hero’s country of business. We shall develop a standardized approach for protection of data moving across borders. We will adopt appropriate technical and administrative controls that apply well to cross border data flows to act as an accountability framework for information management as a whole and including natural checkpoints for each step of international transfer.

 

If You are citizen of European Union/European Economic Area (the "EU/EEA") the following terms apply to Your Personal Information: Your Personal Information may be shared with and / or transferred to our global affiliates and to our employees, contractors and business partners who work for us and are located outside the EU/EEA for the purposes described in this Policy. If this is the case, we will take legally required steps under the General Data Protection Regulation ("GDPR") to ensure that adequate safeguards are in place to protect Your Personal Information in accordance with this Policy.

 

ACCESS AND ACCURACY:

 

Hero wants to maintain only accurate information about the Users. You can request access to Your Personal Information by contacting us at grievanceofficer@heromotocorp.com. Upon receipt of appropriate identification information, and where required by applicable data protection laws, Hero will provide You with access to the information that it maintains about You.

 

YOUR RIGHTS:

 

At Hero, we take Your privacy seriously. As such we never monetize Your Personal information. Our use of Your Personal Information is  to enhance Your user experience. When it comes to Your privacy rights, we want to make sure You have everything You need to make informed decisions. You have the right to:

 

• Right of Access - You have the right to be informed why and how we collect Your Personal Information, how we will use this Personal Information, who we share it with, what are the security measures we take to protect this information and what Your individual rights are.
• Right to Rectification - You have the right seek updation of any inaccurate or incomplete Personal Information we may hold.
• Right of Erasure - Except where retention of Personal Information is required or permitted under applicable law, You have the right to request deletion of any Your Personal Information.
• Right to Restrict Processing - Except where processing of Personal Information is required or permitted under applicable law, You have the right to restrict processing or limit the usage of all or some of Your Personal Information (e.g., if we have no legal right to process Your Personal Information or if it is inaccurate, or unlawfully held).
• Right to Object to the Processing - You have the right to object, on grounds relating to Your particular situation, at any time to processing of Personal Information concerning You. Such right can be exercised at any time where Your Personal Information is processed for direct marketing purposes.
• Right to object being subjected to a decision based solely on automated processing, including profiling.
• Right of Data Portability - You have the right to receive Your Personal Information or to transmit that information to another controller in a structured, commonly used and machine-readable format.

 

You may also opt-out of receiving non-essential (promotional, marketing-related) communications from us & or our affiliates / business partners / other partners / third parties. If You want to opt-out from any such communication as mentioned above, You may send an email to grievance officer’s email ID (as mentioned under ‘Contact Us’ section of this Policy).

 

At any stage, You can withdraw Your consent to the retention/storage/processing of Your Personal Information and Hero shall erase the Personal Information withdrawn by You unless there is a contractual obligation or legal requirement/obligation to retain/hold it or otherwise permitted by law to retain it. However, upon such withdrawal, the Company will not able to communicate with You and provide You with certain information on product and/or services which are required for fulfilment of any obligation.

 

HOW TO SUBMIT A REQUEST?

 

You may submit a request to exercise your rights mentioned in this Policy by following the below steps:

• Download and fill the Data Subject Rights (DSR) form
• Submit the DSR form on the following email - grievanceofficer@heromotocorp.com 

 

HOW WE PROTECT YOUR PERSONAL INFORMATION?

 

The security and confidentiality of Your Personal Information is important to us and Hero has invested significant resources to protect the safekeeping and confidentiality of Your Personal Information.

• Our Sites/Apps have stringent security measures in place to protect the Personal Information provided to us. Our database stores Personal Information in a secure environment which is designed to safeguard it from loss, misuse, wrongful disclosure, destruction and alteration.
• When using external service providers acting as processors, we require that they adhere to the same standards as us. Regardless of where your Personal Information is transferred or stored, we take all steps reasonably necessary to ensure that Personal Information is kept secure.
• We have physical, electronic, and procedural safeguards that comply with the applicable laws to protect Personal Information about You. We also seek to ensure compliance with the requirements of the GDPR and the regulatory requirements to ensure the protection and preservation of Your privacy.
• We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of Personal Information.
• The security measures employed by Hero are reviewed periodically to keep pace with business, technology and regulatory changes.

 

 

CONTACT INFORMATION:

 

We welcome Your questions, comments, and concerns about privacy. If You have any questions about the Policy or our data practices, please contact us as follows:

 

Grievance Officer
C/o Hero MotoCorp Limited,
The Grand Plaza, Plot No.2,
Nelson Mandela Road,
Vasant Kunj - Phase -II,
New Delhi - 110070
Phone: +91 11-46044100
Email: grievanceofficer@heromotocorp.com

 

The Grievance Officer shall expeditiously redress the grievances and within reasonable time as may be provided under applicable laws.

 

Please note that email communications are not always secure, so please do not include credit card information or other sensitive information in any email communication to us.

 

UPDATES TO THIS POLICY:

 

We may periodically update this Policy. Please refer the updated on legend at the top of this page to see when this Policy was last revised. Any changes to this Policy will become effective when we post the revised Policy on our Sites/Apps. Your use of the Sites/Apps following these changes shall be considered as Your acceptance of the revised Policy.