Scope of warranty: -

Hero MotoCorp Ltd. (hereinafter called in this Owner's Manual ‘Hero MotoCorp’) warrants its VIDA vehicles, assembled/manufactured in its Plants and sold through its channel partners/experience centers, to be free from any defect-both in material and workmanship, under normal use and conditions, subject to the following terms & conditions.

If any part is replaced under general vehicle warranty, the warranty end date does not change for that part or the vehicle.

VIDA comes with an overall warranty of 5 years or 50,000 KMs, whichever is earlier. The traction battery* pack comes with a warranty of 3 years or 30,000 KMs, whichever is earlier.

* Note: - Certain sub-parts can have a warranty different from the VIDA overall vehicle. Read terms and conditions before vehicle Invoice generation

Kindly click on the link below to download the complete warranty version control document.

Spare parts/Accessories Warranty: -

In addition to below mentioned detailed warranty norms for the vehicle, Six month or 7,500km or whichever is earlier equivalent warranty, would be applicable on spare parts/accessories as well from the date of invoice. This is provided only when it is bought on paid basis by the customer from authorized workshop/dealership along with system generated invoice. Invoice is compulsorily produced by the customer while claiming this particular warranty. This 'spare parts/accessories' warranty is applicable only on parts which are not excluded in general vehicle warranty.

Extended Warranty:

This is to inform one and all about the Extended Warranty offer for our VIDA customers which allows them to extend the warranty benefit on the traction battery pack.

Currently, HMCL offers a warranty cover of 3 years or 30,000 Kms on the traction battery pack. With Extended Warranty the customer would get additional warranty of 2 years or 30,000 Kms. Hence the total warranty on the traction battery pack including the Extended Warranty would become 5 years or 60,000 KMs.

We have partnered with Acko (a general insurance company) to offer the Extended Warranty cover to our VIDA customer. Acko started in 2016 as India’s first digital insurer, and is currently the fastest growing insurance company in the country. In a span of three years they have revved - up insurance with technology and given it an overall makeover by taking it online, removing bulk of the paperwork associated with it, created products that are a cut above the rest, and sold them to over 50 million unique customers. 

Extended warranty would be offered to the customers via the VIDA dealerships. The dealers would be provided with Acko's application to enter customer's and vehicle's details, make payment and generate the Extended warranty policy.  We strongly believe that the Extended Warranty offer will make our VIDA Pro,Plus and Lite proposition more attractive for our customers.

The extended warranty plan is designed to provide complete peace of mind to our customers and covers the battery and its components for any manufacturing defects within a period of 5 Years or 60,000 Kms, from the date of purchase of vehicle, whichever is earlier. The plan can be availed at the time of purchase of new vehicle or upto 6 months of the vehicle purchase date. The salient features of this plan are as follows:

Complete Coverage - The Extended warranty offers comprehensive coverage and covers both Battery Failure and Performance Degradation. Performance degradation refers to depletion in State of Health (SoH) by more than 30% within the warranty period.

Transferable to New Owner:The Extended Warranty is designed to increase resale value of VIDA and is completely transferable to the new owner.

Inclusive of Labor Cost: The Extended Warranty plan covers not only the battery cost but also the labour cost involved in replacing the batteries. It is designed to provide maximum convenience to the customer

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