FAQ

Purchase

Find us at VIDA Hubs or HERO dealerships or reserve your scooter on www.vidaworld.com. After you reserve your VIDA V1 Electric Scooter online, your nearest dealer will connect with you for on the next steps such as payments, documentation & delivery. We have curated multiple financing options to make it easy for you to bring home your VIDA V1 Electric Scooter.

 

Also, our partnership team is consistently working with many banks and financial institutes to bring you the best offers. Check them out here.

The price of the VIDA V1 Plus E-scooter starts at ₹97,800* and the price of the VIDA V1 Pro ₹1,26,200* effective in Delhi and inclusive of a portable charger, FAME II subsidy, and state government subsidy.

 

To know the price in your city, click on the ‘Reserve’ button here , select your variant and you will see the final cost.

Booking a test ride of the VIDA V1 Electric Scooter is simple and quick.

 

To do so, click on the ‘Test Ride’ button on www.vidaworld.com and follow the steps.

 

You can also walk into our VIDA Hub or a HERO Dealership near you and schedule a test ride.

The Fame II subsidy is automatically applied upon providing the required documents at the time of purchase. You will only pay the amount after adjusting the benefits of the Fame II subsidy.

Yes, the performance of your VIDA V1 Electric Scooter warrants a driver’s license. All documents should be registered as per your state’s RTO guidelines

Yes, visit your nearest VIDA Dealership/VIDA Hub to make any changes to an existing reservation request until the generation of the invoice.

We aim to deliver your VIDA V1 Electric Scooter at the earliest, but good things often take time. It can take approximately 7-15 days after booking the scooter. You can track your delivery schedule in the ‘My account’ section on www.vidaworld.com or speak to your Dealer SPOC.

You choose. We deliver. Your VIDA V1 can be made available at your nearest HERO Dealership/VIDA Hub or can be delivered to your desired location upon request.

Service

Maintaining your VIDA V1 Electric Scooter is very convenient. You can get it serviced at any of our VIDA Authorised Workshops in your city.

Doorstep service could also be active for your city. You will have to be in touch with the service executive to find out the possibility.

Though the VIDA V1 Electric Scooter is built to be strong and sturdy, like any other machine or vehicle, it also needs periodic maintenance and servicing for better performance and updated tech. On a long-term basis once a year is the recommended interval, but strictly according to the Owner's Manual. We have multiple options to make the service experience convenient.

  • Door step service – Get periodic maintenance done at your doorstep (Kindly contact your Service Executive for confirmation of the availability of such a service in your city).
  • Service at Authorised Workshop – we have authorised workshops all around India.
  • Call & Chat support - For minor issues, refer to the MY VIDA App or connect with us through call or chat. 24-hour Roadside assistance for any emergency.

You will get three free (labour only) services.

1st Free Service– 1,000 kms or 1 month from the date of invoice, whichever is earlier.

2nd Free Service– 7,500 kms or 6 months from the date of invoice, whichever is earlier.

3rd Free Service– 15,000 kms or 12 months from the date of invoice, whichever is earlier.

Thereafter, a paid periodic maintenance service at 15,000 kms or 12 months is recommended. Please refer to the Owner's Manual to confirm your variant.

Our servicing team will thoroughly inspect your VIDA V1 Electric Scooter during periodic maintenance. For those of you with a Service Plan, the below consumables will be covered during the periodic maintenance

  • Brake oil/transmission oil/fork oil top up or replacement and/or grease application.
  • Brake Pad & Shoe hygiene check; shall be replaced only once during the plan period if faulty.

We don’t want to leave you stranded anywhere. Which is why, we are always there for you 24x7 via call or text.

For any kind of breakdown or vehicle related assistance, Click on Roadside Assistance (RSA) button to raise a request on the MY VIDA App or call VIDA Customer support at 1800-266-8432.

Subscriptions

To make your VIDA ownership experience delightful, we have carefully designed Subscription Plans that take care of Fast Charging, Connectivity and managing your VIDA V1 through the smartphone.

VIDA subscription plans are designed to offer flexibility and choice. You can choose to pick what you need, be it unlimited access to Fast Charging or the Secure Plan. Subscribe to the plan of your choice and enjoy the VIDA experience.

Charge – Get unlimited access to the Fast charging VIDA network, pre-book charging slot from the VIDA App.

Secure – Always stay in control of your VIDA with important features like Theft and accident alerts, Track my bike, Ping my bike, and Geo fencing.

Secure plan is free for all customers till 31 st Mar, 2025. The charge plan is free for all customer till 31 st May, 2024.

No, the subscription plans are the same for all VIDA owners.

Charging

To ensure a peaceful ownership experience, the VIDA V1 Plus Electric Scooter comes with a 3-year battery warranty. You can also get the VIDA Battery+  plan and extend your battery warranty to 5 years or 60,000 km for extended peace of mind.

When it comes to charging your VIDA V1 Electric Scooter we’ve got you covered from all ends! You can charge your scooter in 3 ways -

1. 2 removable batteries that you can charge at home, in the office or while you are away. You can also opt for the Y-connector, a new addition to our range of accessories that enables you to charge both your batteries at the same time!

2. Plug the portable charger into any standard 5A socket & charge the scooter directly.
3. Charge your scooter at any of our 2500+ fast charging points across 250+ cities and go from 0 to 80% in just 62 minutes! You can find the nearest station on the MY VIDA App.

Yes, Share your residence or office details with us. Based on requests from riders like you, we will be expanding the network. If selected, we will work closely with you and the location owners to determine the suitability of the installation.

The total length of the wire is 3.5 meters

  • Input wire - 2 meter
  • Output wire - 1.5 meters

As of now, the portable charger comes with a fixed length that cannot be extended.

VERY IMPORTANT: Also, kindly avoid charging using power extension cords.

VIDA V1 Plus Electric Scooter consumes ~ 3.44 units & VIDA V1 Pro Electric Scooter consumes ~3.95 units per full charge.

Please refer the table below 

                   VIDA V1 Plus                VIDA V1 PRO
 In-vehicle charging time with portable charger

 

 0-80% 🡪5 Hrs 15 Minutes

 0-100% 🡪6 Hrs 55 Minutes 

 

 0-80% 🡪5 Hrs 50 Minutes

 0-100% 🡪7 Hrs 45 Minutes 

 In-vehicle fast charging times.

 All figures are at a 25 Degree Celsius ambient temperature 

 0-80% 🡪62 Minutes

 0-100% 🡪125 Minutes

 0-80% 🡪65 Minutes

 0-100% 🡪130 Minutes

Product

The VIDA V1 Electric Scooter is full of interesting features that will make you experience what electric can do!

- 2 removable batteries for convenient charging

- Certified range

        VIDA V1 Plus - 143 kms*

        VIDA V1 Pro - 165 kms*

- 80 kmph top speed

- Acceleration

        VIDA V1 Plus - 0-40 kmph in 3.4 seconds

        VIDA V1 Pro - 0-40 kmph in 3.2 seconds

Know more

There’s a colour for everyone. The VIDA V1 Electric Scooter two-wheeler is available in 5 vibrant colour options; Mat Abrax Orange, Mat Sports Red, Mat Cyan Blue, Mat Pearl White and Black.

Your VIDA V1 E-scooter comes with 3 primary riding modes to suit all your riding needs.

1. Eco Mode (0-30 km/hr) Suitable for heavy traffic and urban commutes

2. Ride Mode (0-65 km/hr) Suitable for regular city riding and quick navigation

3. Sports Mode (0-80 km/hr) Suitable for fast riding on long roads and highways

Whether you’re riding in start-stop traffic or on fast-moving highways, there’s a mode for all riding conditions.

Yes, you can switch modes while riding your VIDA V1 Electric Scooter with a Ride Mode button on the handlebar without needing to come off the throttle, and that is one of our most exciting features.

Option 1: Use the Ride Mode change button to switch between the different modes while the vehicle is moving

Option 2: Use the Ride Mode change button to switch between the different modes while the vehicle is stationary but the motor is on

Option 3: Swipe the Ride Mode button on the TFT to switch between the different modes while the vehicle is stationary but the motor is on

If your vehicle is switched off, first take your VIDA V1 Electric Scooter off the side stand, ensure the kill switch is off.

If you have been riding the VIDA V1, then bring it to a halt. 

Option 1: First, switch on the motor by pressing one of the brakes and the motor start button on the handlebar. Once the motor is switched on, simultaneously press one of the brakes and long press the Park button on the handlebar to engage your vehicle in reverse

Option 2: First, switch on the motor by pressing one of the brakes and the motor start button on the handlebar. Once the motor is switched on, simultaneously press one of the brakes and long press the Park button on the Speedometer to engage your vehicle in reverse.

Once you have entered reverse mode, use negative throttle to reverse your VIDA V1 Electric Scooter and positive throttle to move it forward. The top speed in reverse mode will be limited to 3 kmph.

There are four options for you to exit the reverse mode:

Option 1: Just Press the brakes and the Park button on the handlebar to exit the reverse mode

Option 2: Just Press the brakes and the Park button on the Speedometer to exit the reverse mode

Option 3: Press the Kill Switch

Option 4: Switch it off

Give throttle input in the reverse direction to engage regenerative braking, degree of throttle input will control the force of regenerative braking.

Your VIDA V1 Electric Scooter comes with a Cruise Control feature. It allows you to ride at a constant speed without any input to the throttle.

 

1. Engage the Cruise Control button, an amber Cruise Symbol will appear on the right corner of the TFT.

2. Choose the speed at which you want to Cruise at, this speed needs to be more than 30 kmph and less than 60 kmph. Once you arrive at the desired speed press the “Set” button to engage the Cruise Control, the amber Cruise Control symbol will turn to green and the Cruise Speed is set 3. Adjust the Cruise Speed using “+”/”-“ by +/- 2kmph respectively.

Braking either through the “Brake Lever” or “Regenerative Braking” will result in the Cruise Control being disengaged, the green cruise mode symbol on the TFT will turn amber.

1. Any throttle (positive and negative) and brake input will disengage the Cruise Speed and the green Cruise Mode symbol on the TFT will turn amber. Your VIDA V1 will still be in Cruise Mode but the Cruise Speed will not be engaged.

2. To exit the Cruise Mode press the “Cruise Button” to exit the mode, the Cruise Symbol will disappear from the TFT

Step 1: Bring your vehicle to a halt and turn the handlebar to the extreme right or left

Step 2: a) Lock it through the physical lock button on the vehicle

               b) Lock it by swiping the handle lock button on your TFT touch-screen

While slight heating of the components is completely normal in Indian climatic conditions, halt your scooter in case of emergency and let the motor and battery compartment cool down. If you face regular heating issues, we recommend visiting the VIDA service station and get the scooter checked.

 

Coming from HERO MotoCorp’s R&D facility, the components of the VIDA V1 have been rigorously tested under various conditions to ensure maximum safety. The scooter also has a specially designed battery compartment and a fan to keep the battery compartment cool.

The top speed of the VIDA V1 Electric Scooter is 80 km/hr in Sports Mode. However, we recommend you ride responsibly and follow all speed limits.

Here’s an Electric Scooter that goes a long way! The VIDA V1 Plus Electric two-wheeler has a certified range of 143 km* and the VIDA V1 Pro has a certified range of 165 km*, enough to take you far and beyond.

Option 1: a) Unlock it by pressing the Switch-On/Lock button by a single press of the button

                  b) Press the same button again to switch on your VIDA V1

Option 2: Switch on the scooter with a single long press of the Switch-On/Lock button

Option 3: Approach the vehicle with the Keyfob with you,when you are within 1.5 mtrs of the vehicle access the Vida App and press the Switch-on/Ignition button on the app

Option 1: Approach the vehicle with the Keyfob with you, when you are within 1.5 mtrs of the vehicle, access the MY VIDA App and press the boot unlock button.

Option 2: Approach the vehicle with the Keyfob with you, when you are within 1.5 mtrs of the vehicle, press the boot unlock button on you Keyfob.

Option 3: Approach the vehicle with the Keyfob with you, press the boot unlock button on the vehicle to unlock the Boot

Option 4: To lock the luggage box, simply position the seat in the lock position and press at the center of the seat.

Take your VIDA V1 Electric Scooter off the side stand, ensure the kill switch is off. To start the motor, press simultaneously one of the brakes and the start button to switch on the motor.

First bring the vehicle to a stop

Option 1: Just press the kill switch or Switch Off your VIDA V1 Electric Scooter. It has an in-built safety feature, if you provide no throttle input, then the motor will automatically switch off. Kindly note that switching off the Motor Using the kill switch will not lock the vehicle. We don’t recommend the usage of Kill Switch while the vehicle is in motion.

Option 2: Lock the vehicle as described in the earlier process