Frequently Asked Questions
What is VIDA Connectivity and Fast Charging pack ?
VIDA Connectivity and Fast Charging pack gives customers access to the VIDA Mobile App. VIDA vehicles are smart connected two-wheelers and customers can use the mobile to unlock a host of features such as live tracking, geo-fencing, Navigation and much more.With this pack, customers can access VIDA fast charging network to charge their vehicles.
Do I need to pay for VIDA Connectivity and Fast Charging Pack ?
As part of the inaugural offer this pack is being given on a complimentary basis. The complimentary pack will be accessed for a period of 12 months, this offer is valid till 31st Jul, 2025 only. For customers purchasing under the BaaS Plan, complimentary access would be valid for the entire BaaS period. The BaaS offer is valid till 31st Aug, 2025.
Is Connectivity and Fast Charging Pack mandatory to be purchased ?
No, it's up to you. But if you want to unlock your Vida App and explore VX2 Go & VX2 Plus full potential on smart connectivity features and fast charging, you'll need Vida Connectivity Pack.
I own two vehicles. Can I transfer my plan from one vehicle to another vehicle ?
You will not be able to transfer the plan from one vehicle to another as of now.
Why do I have to pay extra for the connectivity pack? It should be free.
The services and features that have been built with VIDA and the ones that are going to be built, go through continuous improvement cycles. This investment helps us build better experiences for all our customers. In addition to this, the telematics device inside your vehicle has a recurring cost for enabling cloud connectivity. Thus, the subscription fees cover the cost of development, maintenance, running and updates to all services and features.It’s your call whether to opt for it or not.
What happens if I sell my vehicle? How do I transfer the subscription service to the new owner ?
In case you want us to change the registered number of the vehicle, kindly drop us an email and we will change the number post validation.
I'll be traveling for a while and won't be using my Vida. Can I pause my connectivity and fast charging pack at any time ?
Currently, we don't have this facility. Once subscribed, your Connectivity Pack™ plan will be valid for exactly 1 Year.
What happens if I sell my vehicle? How do I transfer the subscription service to the new owner?
In case you want us to change the registered number of the vehicle, kindly drop us an email and we will change the number post validation.
Do you have a monthly plan ?
Currently, we only offer a 1 Year Plan.
Can I pay & subscribe to only some features but not all ?
We have just one form of the connectivity pack as of now for each variant.
Can I Cancel my Connectivity and Fast Charging Plan once I make the payment?
No. Once you make a payment and purchase a Connectivity Pack, you cannot cancel it. No refunds shall be provided after successful purchase.
How do I change my registered mobile number?
Call our customer care number to change the registered mobile number.
Can my vehicle be registered on two different accounts?
No. You can only login using the registered mobile number. Only one simultaneous login is allowed.
Can I subscribe to Vida Connectivity and Fast Charging later after purchasing the vehicle ?
You can subscribe to Vida Connectivity Pack at any point. You tell us when, and we'll make your rides smarter.
Charging at a Vida Charging Station
To initiate a charging session, download the "My Vida App," select your nearest charging station, navigate to the chosen location, plug in your vehicle, and commence charging. The "My VIDA App" provides real-time updates on your charging progress, eliminating the need for constant monitoring.
Charging Duration
The time required to charge an electric vehicle (EV) is influenced by various factors, including charger speed (measured in kW), battery size, state of charge (SOC), vehicle model, and ambient temperature. Typically, a Vida vehicle can achieve an 80% charge from 0% in approximately 65 minutes. Charging automatically ceases upon reaching 80% SOC.
Stopping and Disconnecting a Charge
A charging session can be terminated by pressing the stop button on the vehicle's screen or within the App. Charging will also automatically discontinue when the battery's SOC reaches 80%. Once the session has concluded, the connector can be removed from your vehicle.
Simultaneous Charging
If a charging station is equipped with two charging guns, two vehicles can be charged simultaneously. However, if the charger has a single gun, only one vehicle can be charged at a given time.
Charging Session Length
The duration of your charging session is determined by your energy requirements (in KWh) and the battery's State of Charge (SOC). At most fast charging stations, you can charge until your battery reaches 80% SOC, at which point the session will automatically terminate.
Vida Connectivity Pack is compatible with which Android or iOS version ?
Its compatible with iOS 15 and above & Android Version 12 and above.
Do I need an internet connection to use Vida Connectivity Pack ?
Yes. An internet connection is required as many areas of the app would require internet usage. For example: You will require internet connection to navigate.
How can I sign up to use the app ?
You can sign up using your Mobile Number and Email ID. You have to link your vehicle with the VIN/ Chassis to experience the entire functionality.
How can I Start Navigation for my vehicle ?
Once you are connected, you will see a destination icon in the app. Clicking on the icon will open the Maps where you can search for an instruction and start the Navigation. Navigation instructions will then start appearing on the vehicle Cluster.
How long will it take for the Vida Connectivity Pack™ subscription to get activated ?
Once paid for, it should be activated in a couple of minutes. If it doesn't, reach out to our customer service helpline.
I still have questions. What do I do ?
Reach out to us via email or phone. We're more than happy to answer any questions you still have.