Note | If Customer opts for DoorStep Service, it is customer's responsibility to provide: -
* 50%+ SOC
* Level & Dry working space
* Properly Earthed Charging place with Working Charging Point.
* Electricity Supply to work on the vehicle/use special tools.
Frequently Asked Questions (FAQ’s)| Sales, Purchase, Web, and product experience and much More
PURCHASE
Where can I experience VIDA physically?
Experience VIDA electric scooters at VIDA Experience Centers or VIDA Pop-up Stores
How can I reserve my VIDA V1 Electric Scooter?
You can reserve your VIDA by paying a completely refundable amount of INR 2,499 at VIDA world’s official website.
When will I get my VIDA V1 Electric Scooter?
Our team will connect with you once your Scooter is ready for dispatch/delivery. The reservation amount will be adjusted against the final payable amount.
How to get Fame II subsidy upon buying VIDA?
The Fame II subsidy is auto applied upon furnishing the required documents at the time of purchase. You will only pay the amount after adjusting the benefits of the Fame II subsidy.
Are there any Loan or leasing options available?
Yes. We have tied up with leading financial institutions to avail you the best rate for your purchase. Please visit your nearest VIDA experience center to know more.
Do electric Scooters have Driving license & Registration requirements?
Yes, the performance of your VIDA warrants a driver’s license. All documents should be registered as per your state’s RTO guidelines.
Can I exchange my existing 2 Wheeler for VIDA?
Yes, you can exchange your old petrol powered 2 wheelers for the brand new VIDA.
What is an Assured Buyback Promise?
Assured Buyback Promise means that you can return your VIDA within 18 months of purchase and get 70% of the value back. We’re confident you won’t.
Can I make changes to an existing reservation request?
Yes, visit your nearest VIDA experience center to make any changes to an existing reservation request until the generation of invoice.
Can I purchase more than one VIDA electric scooter?
Yes, you can buy more than one VIDA electric scooter however you can get the advantage of the Fame II subsidy & other state government subsidy on only one scooter as it is linked with your Aadhaar ID.
How much time will it take to get my VIDA V1 after booking?
Our aim is to deliver your VIDA electric scooter at the earliest, but good things often take time. You can track your VIDA delivery schedule in ‘My account’ section.
Where will my VIDAV1 get delivered?
You choose. We deliver.
VIDA can be made available at your nearest Experience Centers or can be delivered at your desired location.
How can I get to test ride VIDA?
You can choose to test ride by simply walking into one of our Experience Centers, Pop Ups or schedule an appointment from home on www.vidaworld.com
SERVICE
What is the warranty for VIDA V1?
VIDA V1 comes with an overall warranty of 5 years or 50,000 KMs, whichever is earlier. The battery pack comes with a warranty of 3 years or 30,000 KMs, whichever is earlier.
Does VIDA need periodic maintenance and servicing? If yes, how can I get the service done or connect with VIDA team for minor issues?
Though VIDA electric scooters are built strong and sturdy but like any other electric scooter VIDA electric scooters need periodic maintenance and servicing. We have multiple options to make the service experience convenient.
● Door step service – Get periodic maintenance done at your doorstep.
● Service at Authorized Workshop – we have Authorized Workshop in each of the Experience Center Cities.
● Call & Chat support - For minor issues, refer to VIDA App or connect with us though Call or Chat.
● 24-hour Roadside assistance – In case of any emergency, connect with us for Roadside assistance.
How frequent does VIDA need to be serviced? Do I get any free service?
The service schedule for the VIDA as mentioned below.
You will get three free (labor only) services.
1st Free Service– 1,000 Kms or 1 Month from the date of Invoice, whichever is earlier.
2nd Free Service– 7,500 Kms or 6 Months from the date of Invoice, whichever is earlier.
3rd Free Service– 15,000 Kms or 12 Months from the date of Invoice, whichever is earlier.
Thereafter a paid periodic maintenance service at every additional 15,000 Kms or 12 Months, whichever is earlier, is recommended. Please refer to the Owner's Manual to confirm service schedule for your VIDA variant.
What is the DoorStep Service Facility offered by VIDA?
Doorstep Service facility allows you to book and get your electric scooter serviced from the comfort of your home. To book a Doorstep Service, log on to the VIDA App and choose from the available slots as per your preferred time. Our service executive will visit your location as per the booking schedule to service your VIDA.
What support would be provided under RoadSide Assistance and how can I avail it?
We don’t want to leave you stranded anywhere.
Hence, we’re just a call/click away 24*7.
For any kind of breakdown or vehicle related assistance, Click on Roadside Assistance (RSA) button to raise a request on yourVIDA App or call VIDA Customer support at 1800-266-8432.
CHARGING
How can I charge my VIDA?
We’ve got you covered, there are three ways to charge your vehicles:
● PORTABLE CHARGER: Charge anywhere at a standard AC 5A socket
● REMOVABLE BATTERIES: Batteries can be carried along to charge anywhere using the portable battery charger. This comes with an additional Y-connector to charge both the batteries at the same time. We recommend you to charge both the batteries together, if in situations you can only charge one battery at a time please interchange the batteries between charges.
● FAST-CHARGING STATIONS: You may also choose to fast charge your electric scooter at our public charging network. You can find the nearest station on the VIDA App.
What are removable batteries & how can I charge them?
Each VIDA comes with two removable batteries (identical and interchangeable) which can be charged separately, practically anywhere, using the standard portable charger, given as a standard accessory
Can I use any fast charging network to charge VIDA?
It is our relentless effort to provide you a charging station at a place near you. We are working with all other EV makers to universalize the access to charging but, for now, you can charge your VIDA only at VIDA stations
Can I get a fast charger installed at my residence or office? If Yes, what are the requirements?
Yes, Share your residence or office details with us. Based on requests from riders like you, we will be expanding the network. If selected, we will work closely with you and the location owners to determine suitability of installation.
How much do I pay to charge at a VIDA Fast Charging Station?
The cost to fast charge your VIDA at a VIDA fast charging network will be approx. Rs. 20 per unit.
Can I extend the cable length of a portable charger?
As of now, the portable charger comes with a fixed length that cannot be extended. Also kindly avoid charging using power extension cords
Will I get any help in installation of a power socket near my parking area?
Installing a Power Socket is a common activity that can be done by any qualified electrician. Unfortunately, we will not be extending this service as of now.
How many units will be consumed per full charge?
VIDA will consume ~ 3.8 units per recharge cycle based on your model.
How much time does it take to fully charge a Vida?
Please refer below:
V1 Plus
In-vehicle charging time with portable charger
0-80% →5 Hrs 15 Minutes
0-100% →6 Hrs 55 Minutes
In-vehicle fast charging times. All figures are at 25 Deg Celsius ambient temperature.
0-80% →62 Minutes
0-100% →125 Minutes
V1 Pro
In-vehicle charging time with portable charger
0-80% →5 Hrs 50 Minutes
0-100% →7 Hrs 45 Minutes
In-vehicle fast charging times. All figures are at 25 Deg Celsius ambient temperature.
0-80% →65 Minutes
0-100% →130 Minutes
How long is the cable length of the Vida portable charger?
The total length of the wire is 3.5 meters
● Input wire - 2 meter
● Output wire - 1.5 meters
PURCHASE
Docha I need the Key with me to start the VIDA electric scooter?
Yes, Approach the electric scooter with the key. The key can be in your pocket, bag, handbag etc.
How to switch the electric scooter on?
1. Unlock it by pressing the Switch-On/Lock button by a single press of the button
2. Press the same button again to switch-on the electric scooter.
How to unlock & lock the boot space?
Press the boot space unlock button with the key in proximity to the electric scooter
To lock the luggage box simply position the seat in the lock position and press at the center of the seat.
How to switch on the electric motor?
Take the electric scooter off the side stand, ensure the kill switch is off. To start the motor press simultaneously one of the brakes and the start button to switch on the motor.
How do I start riding the Vida electric scooter?
Just how you would ride any other two wheeler scooter!
How do I switch off the motor?
Just press the kill switch or Switch off the electric scooter. The Scooter has an in-built safety feature, if you provide no throttle input then the motor will automatically switch off.
Kindly note Switching-off the Motor Using the kill switch will not lock the vehicle
Can I change the riding mode while riding?
Yes, you can switch modes while riding the electric scooter and that is one of our most exciting features.
You can also tailor the Custom Mode on the VIDA App to best suit your riding habits.
How to change the riding modes?
Use the Ride Mode change button to switch between the different modes or change it through the TFT screen.
What are riding modes?
Your electric scooter comes with 3 preset riding modes & a Custom mode:
V1 Plus
Sports Mode: Top speed is limited to 80 kmph, Acceleration 0-40 kmph @ 3.4s
Ride Mode: Top speed is limited to 60 kmph, Acceleration 0-32 kmph @ 3.5s
Eco Mode: Top speed is limited to 50 kmph, Acceleration 0-28 kmph @ 3.5s.
Custom Mode: You can limit the Top Speed as per your need
V1 Pro
Sports Mode: Top speed is limited to 80 kmph, Acceleration 0-40 kmph @ 3.2s
Ride Mode: Top speed is limited to 60 kmph, Acceleration 0-32 kmph @ 3.5s
Eco Mode: Top speed is limited to 50 kmph, Acceleration 0-28 kmph @ 3.5s.
Custom Mode: You can limit the Top Speed as per your need
What is Boost Mode?
When you use the throttle aggressively in ride or eco mode, you get access to Sports mode for 30 seconds.
How should I engage the reverse mode?
Take the electric scooter off the side stand, ensure the kill switch is off. First switch on the motor by pressing one of the Brakes and the Motor Start Button on the handlebar. Once the motor is switched on, press simultaneously one of the brakes and long press the Park button to engage the electric scooter in reverse.
How can I reverse the electric scooter?
Once you have entered in the reverse mode, use negative throttle to reverse the electric scooter and positive throttle to move it forward. The top speed in reverse mode will be limited to 3 kmph
How to exit from the reverse mode?
1. Just Press the brakes and the Park button to switch on the electric scooter in reverse
2. Press the Kill Switch
3. Switch off the electric scooter
How to start regenerative braking?
Give throttle input in reverse direction to engage regenerative braking, degree of throttle input will control the force of regenerative braking
How can I start the cruise control?
Your VIDA electric scooter comes with a cruise control feature. It allows you to ride at a constant speed without any constant input to the throttle.
1. Engage the Cruise Control button, an amber cruise symbol will appear on the right corner of the TFT.
2. Choose the speed at which you want to cruise at, this speed needs to be more than 30 kmph and less than 60 kmph. Once you arrive at the desired speed press the “Set” button to engage the cruise control, the amber cruise symbol will turn to green.
3. Adjust the Cruise Speed using “+”/”-“ by +/- 2kmph respectively
How can I overtake if cruise control is already engaged?
The throttle works normally in “Cruise Mode”. Simply open the accelerator in cruise mode to increase your speed, the top speed achievable for the overtake is limited by the “Top Speed” limit of the ride mode in which the electric scooter is moving.
Any throttle input will result in the "Crusie Mode" being disengaged, the green cruise mode symbol on the TFT will turn amber
How to use brakes when Cruise Control is already engaged?
Braking either through the “Brake Lever” or “Regenerative Braking” will result in the Cruise control being disengaged, the green cruise mode symbol on the TFT will turn amber.
How to resume the Cruise Speed?
Press the Resume button while in the Cruise Mode, above the speed of 30 kmph to resume at the last engaged cruising speed.
How to disengage the Cruise control and exit the cruise Mode?
1. Any throttle (positive and negative) and brake input will disengage the cruise control and the green cruise mode symbol on the TFT will turn amber. The electric scooter is still in Cruise Mode but the cruise speed will not be engaged.
2. To exit the cruise mode press the “Cruise Button” to exit the mode, the Cruise symbol will disappear from the TFT
How to lock the electric scooter?
Bring the electric scooter to a stop.
Option 1:
a. You may or may not turn the handlebar to the extreme corner and press the “Vehicle On/Off” button to switch off the electric scooter.
b. Ensure the Handle bar is in the extreme left or right position and then press the “Vehicle On/Off” button to lock the electric scooter.
Option 2:
Turn the handlebar to the extreme left/right corner and long press the “Vehicle On/Off” button to simultaneously switch off and lock the electric scooter
How can I use the hazard lights?
Press the Hazard Light button on the right handle bar to switch on the Hazard Lights. Kindly use this feature only when the electric scooter isn't functioning properly. Press the same button to switch these lights off.
How will the VIDA Subscription plan help me? Is it mandatory to buy a Subscription plan?
VIDA is more than a scooter, it’s an ecosystem, i.e. the Vehicle and Consumer app are configured to allow you to own and control the vehicle efficiently.
Navigation, Tracking your vehicle, Geo-fencing, Threat/Accident alert, Battery status, SOS are some of the features for your understanding.
No, It’s not mandatory to buy Subscription plans but it’s surely recommended. Check out the options here on Website www.vidaworld.com for more details.
What are the different types of Subscription plans available and what do they offer?
We have curated Subscription Plans for a seamless experience and complete ownership:
Connectivity
A. Keyless experience, i.e. Lock-Unlock your vehicle, boot space from far.
B. Unlimited access to Fast Charging Stations
C. Geo-fencing
D. Share your VIDA
Security
A. Theft and Accident Alerts
B. Track your VIDA
C. Ping your VIDA
D. Geo-fencing
E. Share your VIDA
Services
A. Labor + consumable expenses for servicing interventions (including periodic maintenance, wear ‘n’ tear)
B. Free unlimited doorstep pick-up and drop for scheduled visits.
Umbrella
Enjoy our fully loaded plan to experience all the available features
How much does a Subscription Plan cost?
We have various permutations and combinations of the Subscription plans to cover all your needs. Check them out on website www.vidaworld.com for more details.
Are Subscriptions different for VIDA variants?
No, the subscription plans are the same for all VIDA owners. However, there are different variants of the subscription plans based on the features and duration.
What is the duration of Subscription Plans?
Connectivity and Security plans are available on a quarterly and annual basis. Services & Umbrella plans are available only on an annual basis.
What is the cancellation policy for Subscription plans?
The subscription plans are non-cancellable and non-refundable. Once you have subscribed to a Subscription plan, it cannot be canceled and the amount cannot be refunded.
Can I subscribe to multiple plans at the same time?
Yes, you can subscribe to a maximum of two plans except unless you choose the Umbrella plan that covers everything.
The good part is, if you subscribe to more than two plans, you will be auto-upgraded to the Umbrella Plan.
How can I charge my VIDA?
We’ve got you covered, there are three ways to charge your vehicles:
>PORTABLE CHARGER: Charge anywhere at a standard AC 5A socket
>REMOVABLE BATTERIES: Batteries can be carried along to charge anywhere using the portable battery charger. This comes with an additional Y-connector to charge both the batteries at the same time.
>FAST-CHARGING STATIONS: You may also choose to fast charge your electric scooter at our public charging network. You can find the nearest station on the App.
What are removable batteries & how can I charge them?
Each VIDA comes with two removable batteries (identical and interchangeable) which can be charged separately, practically anywhere, using the standard portable charger, given as a standard accessory.
Can I use any fast charging network to charge VIDA?
It is our relentless effort to provide you a charging station at a place near you. We are working with all other EV makers to universalize the access to charging but, for now, you can charge your VIDA only at VIDA stations.
Can I get a fast charger installed at my residence or office? If Yes, what are the requirements?
Yes, Share your residence or office details with us. Based on requests from riders like you, we will be expanding the network. If selected, we will work closely with you and the location owners to determine suitability of installation.
How much do I pay to charge at a VIDA Fast Charging Station?
The cost to fast charge your VIDA will be approx. Rs. 20 per unit.
Can I extend the cable length of a portable charger?
As of now, the portable charger comes with a fixed length that cannot be extended. Also kindly avoid charging using power extension cords.
Will I get any help in installation of a power socket near my parking area?
Installing a Power Socket is a common activity that can be done by any qualified electrician. Unfortunately, we will not be extending this service as of now.
How many units will be consumed per full charge?
VIDA will consume ~ 3.8 units per recharge cycle based on your model.
How much time does it take to fully charge a Vida?
Note: All figures are at 25 Degree Celsius ambient temperature and other optimum conditions.
In vehicle charging time with Portable Charger is
V1 Plus 0-80% in 5 Hrs 15 Minutes and 0-100% in 6 Hrs 55 Minutes
V1 Pro 0-80% in 5 Hrs 50 Minutes and 0-100% in 7 Hrs 45 Minutes
In vehicle Fast-charging time is
V1 Plus 0-80% in 62 Minutes and 0-100% in 125 Minutes
V1 Pro 0-80% in 65 Minutes and 0-100% in 135 Minutes
How long is the cable length of the Vida portable charger?
The total length of the wire is 3.5 meters
>Input wire - 2 meter
>Output wire - 1.5 meters
Do I need the Key with me to start the VIDA electric scooter?
Yes, approach the electric scooter with the key. The key can be in your pocket, bag, handbag etc. but not inside the luggage compartment.
How to switch the electric scooter on?
1. Unlock it by pressing the Switch-On/Lock button by a single press of the button
2. Press the same button again to switch-on the electric scooter.
How to unlock & lock the boot space?
1. Press the boot space unlock button with the key in proximity to the electric scooter
2. To lock the luggage box simply position the seat in the lock position and press at the center of the seat.
How to switch on the electric motor?
Take the electric scooter off the side stand, ensure the kill switch is off. To start the motor press simultaneously one of the brakes and the start button to switch on the motor.
How do I start riding the Vida electric scooter?
Just how you would ride any other two wheeler scooter!
How do I switch off the motor?
Just press the kill switch & Switch off the electric scooter
Can I change the riding more while riding?
Yes, you can switch modes while riding the electric scooter and that is one of our most exciting features. You can also customize your mode on the CApp.
How to change the riding modes?
Use the Ride Mode change button to switch between the different modes or change it through the TFT screen.
What are riding modes?
Your electric scooter comes with 3 preset riding modes & a Custom mode-
1. Eco Mode – Top speed is limited to 50 kmph, acceleration 0-28 kmph @ 3.5s.
2. Ride Mode - Top speed is limited to 60 kmph, acceleration 0-32 kmph @ 3.5s
3. Sport Mode - Top speed is limited to 80 kmph, acceleration 0-32 kmph @ 3.5s
4. Custom Mode - You can limit the Top Speed as per your need
What is Boost Mode?
When you release the throttle aggressively in ride or eco mode, you get access to Sports mode for 30 seconds.
How should I engage the reverse mode?
Take the electric scooter off the side stand, ensure the kill switch is off. To start the motor press simultaneously one of the brakes and the Park button to engage the electric scooter in reverse.
How can I reverse the electric scooter?
Once you have entered in the reverse mode, use negative throttle to reverse the electric scooter and positive throttle to move it forward. The top speed in reverse mode will be limited to 3 kmph.
How to exit from the reverse mode?
1. Just Press the brakes and the Park button to switch on the electric scooter in reverse
2. Press the Kill Switch
3. Switch off the electric scooter
How to start regenerative braking?
Give throttle input in reverse direction to engage regenerative braking, degree of throttle input will control the force of regenerative braking.
How can I start the cruise control?
Your VIDA electric scooter comes with a cruise control feature. It allows you to ride at a constant speed without any constant input to the throttle.
1. Engage the Cruise Control button, an amber cruise symbol will appear on the right corner of the TFT.
2. Choose the speed at which you want to cruise at, this speed needs to be more than 30 kmph and less than 60 kmph. Once you arrive at the desired speed press the “Set” button to engage the cruise control, the amber cruise symbol will turn to green.
3. Adjust the Cruise Speed using “+”/”-“ by +/- 2kmph respectively
How can I overtake if cruise control is already engaged?
The throttle works normally in “Cruise Mode”. Simply open the accelerator in cruise mode to increase your speed, the top speed achievable for the overtake is limited by the “Top Speed” limit of the ride mode in which the electric scooter is moving.
Any throttle input will result in the "Cruise Mode" being disengaged, the green cruise mode symbol on the TFT will turn amber.
How to use brakes when Cruise Control is already engaged?
Braking either through the “Brake Lever” or “Regenerative Braking” will result in the Cruise control being disengaged, the green cruise mode symbol on the TFT will turn amber.
How to resume the Cruise Speed?
Press the Resume button while in the Cruise Mode, above the speed of 30 kmph to resume at the last engaged cruising speed.
How to disengage the Cruise control and exit the cruise Mode?
1. Any throttle (positive and negative) and brake input will disengage the cruise control and the green cruise mode symbol on the TFT will turn amber. The electric scooter is still in Cruise Mode but the cruise speed will not be engaged.
2. To exit the cruise mode press the “Cruise Button” to exit the mode, the Cruise symbol will disappear from the TFT
How to lock the electric scooter?
Bring the electric scooter to a stop, you may turn the handlebar to the extreme either side and press the “Vehicle On/Off” button to switch off the electric scooter.
Ensure the Handle bar is in the extreme left or right position and then press the “Vehicle On/Off” button to lock the electric scooter.
How can I use the hazard lights?
Press the Hazard Light button on the right handle bar to switch on the Hazard Lights. Kindly use this feature only when the electric scooter isn't functioning properly. Press the same button to switch these lights off.
.