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e. Mandatory for Warranty conditions:

Terms & conditions

a) The warranty period for parts of the VIDA vehicle are as below: 

- Motor Drive, Vehicle Control unit (VCU) and Portable charger are warranted for a period of 3 years or 50,000 km, whichever is earlier, from the date of invoice. 

- Power Distribution Unit is warranted for a period of 5 years or 50,000 km, whichever is earlier, from the date of invoice. Battery Management System (BMS) 

- Traction Battery is warranted for a period of 3 years or 30,000 km, whichever is earlier, from the date of invoice. Telematics Control Unit is warranted for a period of 1 year or 50,000 km, whichever is earlier.

- Warranty is not applicable to certain exceptions listed in this Owner's Manual.

- Except as provided above, warranty for other parts of the VIDA vehicles is for a period of 5 years or 50,000 km, whichever is earlier, from the date of invoice. 

 

Hero MotoCorp's obligation under this warranty shall be limited to repairing or replacing, free of cost, those parts of the vehicle which upon examination by the Company may prove to the satisfaction of HeroMoto Corp to have a manufacturing defect. HeroMoto Corp's decision to repair or replace the parts will be final.

 

b) It is advised that the purchaser avails all free and paid services from the Hero MotoCorp’s authorized workshop as per the recommended schedule, to be eligible for warranty benefits. Each paid service should be in the multiple of 15,000 km or 1 year or whichever occurs earlier from date of invoice and not based on previous service date or

kilometres covered.

c) If any problem is observed in VIDA vehicle, Hero MotoCorp’s only obligation/liability is to repair or replace, free of cost, that part/those parts which is/are considered to be the cause of such problem, provided however that such problem has not resulted due to misuse/improper handling etc. of the vehicle. Any VIDA vehicle needing repair should be brought along with owner's manual to Hero MotoCorp’s VIDA authorized workshop for necessary inspection and carrying rectification job. All replaced parts under this warranty will become the property of the company and will be retained by the company.

(d) Storage of vehicle running parameters at HMCL's servers is important aspect of running an electric vehicle. Customer fully understands and authorizes this need.

(e) Firmware Over the Air (FOTA) is regular practice of any eV and is intended to push proper and updated software into the vehicle for better performance. There may be need to accept notification on Mobile App on behalf of customer.

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