The warranty shall not apply—

(1) If all free services and paid services are not availed as per the recommended schedule at Hero MotoCorp's VIDA authorized workshop.

(2) If any damage results from neglect of the periodic maintenance/ recommended schedule specified by Hero MotoCorp.

(3) If any damage results from repair, adjustment or maintenance operations by any method other than the methods specified by Hero MotoCorp.

(4) If any damage results from operation, whether intentional or accidental, other than as specified in the Owner’s Manual.

(5) If the vehicle's odometer has been altered or tampered.

(6) If the Vehicle's Identification Number (VIN) or Motor Number has been altered or removed, or any circumstances exist that makes it difficult or impossible to establish the true history, origin and warranty coverage of the vehicle or part in question. 

(7) To normal maintenance services as detailed in the Maintenance Schedule such as adjustments/inspection, tightening, alignments.

(8) To normal wear & tear and ageing of components including (but not limited to) brake shoes/lining, fasteners, shims, washers, seals, consumables such as transmission oil, brake fluid, greases, control cables.

(9) To rubber and plastic parts.

(10) To electrical components such as bulbs, fuses, electrical wiring cut due to external reasons (Rat bites etc.)

(11) If additional wheel(s) is/are fitted and/or any other modification carried out/unauthorized accessories or parts fitted which shall be responsible for malfunction/deterioration of the vehicle, or modifications/ alterations are made to the vehicle which are not permissible under applicable laws, or modifications, alterations, tampering or improper repair are undertaken at unauthorized workshops.

(12) If VIDA vehicle has been used in any competitive events like races or rallies or for any commercial purposes as taxi or if any damage results from misuse or use beyond the limitation of the intended purpose or any damage due to use under abnormal conditions

(13) To any damage on vehicle's painted surface cropping due to industrial pollution or other external factors.

(14) For normal phenomena like noise, vibration, oil seepage which do not affect the performance, quality, function, of the vehicle.

(15) If any maintenance/repairs required due to bad road conditions or misuse of VIDA vehicle, or by operation or use of the vehicle at any place or for such purpose for which the vehicle is not designed or manufactured

(16) If any defect crops or repairs needed as a result of VIDA vehicle meeting to some accident.

(17) To any part of the VIDA vehicle which has been tampered or repaired in such a manner which has resulted in malfunction of the vehicle.

(18) To any damage caused due to usage of improper oil/grease, non-genuine parts.

(19) For consumables like oil, grease, gasket etc. to be used during free services and/or warranty repairs.

(20) For VIDA vehicle not used in accordance with the guidelines given in this Owner's Manual.

(21) To proprietary items like Tyres, Tubes (if any), and Auxiliary Battery as they are subjected to the warranty terms & conditions of respective manufacturers and directly handled by them only.

(22)  Any damage which results from force majeure, such as flood, fire, etc. 

(23) Any defect(s) or trim deterioration developing on account of external factors such as environmental factors; including but not limited to fading/peeling/rusting/lustre-loss of paint and/or stripes and/or plated parts, glass parts, rubber parts, seat leather tearing & cracking, aluminum parts oxidation and cracking & discoloring of control switches etc. or any damage resulting from soot and smoke, use of chemical, bird droppings or damage by sea water, sea breeze or salt.

(24) Parts replaced or repaired under this warranty are warranted only through the remainder of the original warranty period.

(25) If damages, performance issues or malfunctions are caused by the installation or use of any charging equipment/source or other charging accessory not as per the standards recommended by Hero MotoCorp.

(26) In correlation with App functioning. App is not related to the physical running capabilities of the VIDA vehicles.

(27) If damage is caused due to exposing the Traction Battery and/or Auxiliary battery to direct flame (excluding damage due to any fire within the Traction Battery). 

(28) Any cost for periodic maintenance such as cleaning, inspection and adjustment.

(29) TFT (Touchscreen) damage caused due to external factors. External factors could be wrong fitment of approved or non-approved accessories like phone mount and/or events like vehicle tripping/meeting accident.

Decision regarding warranty settlement shall be taken by Hero MotoCorp and the same shall be final and binding on all concern. All disputes related to warranty are subject to DELHI JURISDICTION only.

HeroMoto Corp shall not be liable for (a) any incidental, indirect or consequential damages of any kind whatsoever, and (b) any delay in servicing beyond its control or the control of its authorised dealerships/ workshops.

This warranty is only given by HeroMoto Corp and no employee, dealership, workshop or any other person is authorised to extend the warranty provided herein.