Question 1

What is an extended warranty?

Accepted Answer

An extended warranty is a service contract that offers protection against unexpected repair costs after the original manufacturer’s warranty expires.

Question 2

What is covered under the Comprehensive Warranty+ for VIDA?

Accepted Answer

Battery: Adds 2 years to your existing 3-year standard warranty (total 5 years). Covers repair/replacement for defects up to 5 years / 60,000 kms (Pro & Plus) or 50,000 kms (Go & Lite). Covers performance degradation below 70% capacity (Pro & Plus only). Fully covers labour charges. Components: Covers major non-battery components for 5 years / 75,000 kms with full labour cost included.

Question 3

What is the duration and validity of the extended warranty?

Accepted Answer

The extended warranty begins immediately after the manufacturer warranty ends and continues until 5 years / 75,000 kms (components) or 50,000-60,000 kms (battery, depending on variant).

Question 4

What components are covered under this extended warranty?

Accepted Answer

The extended warranty covers major mechanical and electrical components such as harness wire, battery pack sub cord, electronic handle lock, VCU unit, telematics unit, portable charger, motor drive, MCU, speedometer assembly, frame body comp, and DC-DC converter. The full list is available in the policy booklet.

Question 5

What is not covered under the Extended Warranty plan?

Accepted Answer

Not covered: physical damage, negligence, unauthorized modifications, accident damage, natural disasters (fire, flood), preventable issues, and damage from unauthorized repairs. Refer to the plan document for details.

Question 6

Is this warranty applicable across India?

Accepted Answer

Yes, the VIDA extended warranty is valid at all authorized Hero VIDA service centres across India, provided the vehicle is serviced as per schedule at authorized centres.

Question 7

How do I claim under extended warranty?

Accepted Answer

Visit an authorized VIDA service centre, provide warranty details (Plan ID/invoice), and the centre will raise a claim. Customers can also raise claims via the Acko App.

Question 8

Will I have to pay anything during a claim?

Accepted Answer

If the issue is covered under warranty, the claim is fully cashless.

Question 9

What documents are needed for warranty claims?

Accepted Answer

Documents required include the warranty invoice or certificate, complete service history, and sometimes a copy of the vehicle RC.

Question 10

If I sell the scooter, will the extended warranty be transferred to the new owner?

Accepted Answer

Yes, the extended warranty is transferable. Inform the provider and complete the transfer process at an authorized VIDA service centre.

Question 11

Can I buy the extended warranty later?

Accepted Answer

Extended warranties are usually available within a limited period (e.g., 90 days from purchase or before the manufacturer warranty expires). It is recommended to buy it at purchase time to avoid price or eligibility issues.

Question 12

Will I get a physical or digital copy of the warranty?

Accepted Answer

Yes, customers receive SMS/email confirmation and a digital copy on the Acko app. Queries can be directed to hello@acko.com.

Question 13

Where can I buy the Extended Warranty from?

Accepted Answer

You can purchase the VIDA Extended Warranty Plan within 180 days of purchase or before covering 25,000 kms, through VIDA-authorized dealerships or Acko.

Question 14

Is the Extended Warranty transferable?

Accepted Answer

Yes, it is fully transferable if you sell your VIDA scooter. Visit a VIDA-authorized service centre with the policy document to complete the transfer.

Question 15

How can I claim the Extended Warranty?

Accepted Answer

Head to an authorized VIDA service centre with your warranty certificate. If the issue is eligible, the service team will coordinate with Acko to process the claim.

Question 16

What is covered under the Comprehensive Warranty+ for VIDA ?

Accepted Answer

Here is the coverage for different VIDA variants: