Coverage

RSA covers towing up to 50 Kms to the nearest authorized dealer..

Number of Events

The policy covers up to 5 instances of RSA services during the policy period, with towing available for a maximum of 3 times.

Toll Free Number

Customers can call anytime at the toll-free number 1800 3099 793, available 24/7.

Technical Support Over Phone-EV Customer Support

Upon receiving a call from the User regarding specific EV-related issues with the vehicle, the Service Provider will first attempt to resolve the issue over the phone. If the issue cannot be resolved remotely, the Service Provider will initiate the services as outlined in the RSA program.

SMS /Whatsapp Service

Upon receiving a request for services from the User, the Service Provider will send a confirmation SMS and WhatsApp message to the User's mobile number to activate the service. Additionally, the Service Provider will send an automatic SMS and WhatsApp message confirming the service request registration, followed by a closure SMS and WhatsApp message once the service is completed.

User Conference Calling

The Service Provider will arrange a conference call (if required) between the User, the Authorized Service Provider, and itself to ensure the seamless and timely delivery of services. At all times, the Service Provider will keep the User informed and updated on the status of the services.

Message relay to relatives/colleagues/e mergency numbers

The Service Provider will relay urgent messages on behalf of the User to a designated person of their choice.

On Site Minor Repairs

In the event the Covered Vehicle breaks down due to a minor mechanical/electrical fault or accident, and immediate repair is deemed possible within the scope of services, the Service Provider will assist the User by arranging for a vehicle technician to reach the breakdown location. The Service Provider will cover the labor and conveyance costs. However, the cost of materials and spare parts required for the repair, along with any incidental conveyance costs to obtain such materials and spare parts, will be borne by the User. This service is available on city streets, highways, national, regional, and local roads, provided the vehicle is unable to be driven to the nearest Authorized Service Centre.

Map Guidance /Charing Station Locator*

In the event that the Covered Vehicle suffers an immobilizing breakdown due to a low battery issue, and the customer is unable to locate a nearby charging station, the Service Provider will assist the customer by navigating and helping them locate the nearest charging station.

Towing - In case of Mechanical Failure or Low battery

In the event that the Covered Vehicle suffers an immobilizing breakdown due to a mechanical or electrical fault that cannot be repaired on the spot, or in the case of a low battery with no nearby charging station, the Service Provider will assist in arranging for the vehicle to be towed. The towing will be to the nearest Authorized Service Centre, a service centre of the customer's choice, or a charging station—up to a maximum distance of 50 kilometers from the breakdown location. This service will be provided using tow trucks in cities and covered areas where available.

The Service Provider shall bear the cost of towing only for the covered distance. Any costs incurred for towing beyond the 50-kilometer limit shall be borne directly by the User and must be paid to the Authorized Service Provider.

Towing -In Case of Accident*

If the User’s Covered Vehicle is involved in an accident and cannot be repaired on the spot, resulting in immobilization, the Service Provider will facilitate towing to the nearest garage or to a garage of the User’s choice, up to a maximum distance of 50 kilometers from the breakdown location.

The Service Provider will bear the towing cost for the covered distance only. Any additional towing costs beyond the covered 50 kilometers shall be borne directly by the User and must be paid to the authorized towing service provider.

Towing / OSR (on site repair) beyond Coverage radius*

In case the towing requirement exceeds the covered distance, the Service Provider will continue to provide assistance; however, the additional kilometers will be chargeable to the User. The cost for extra distance will be ₹20 per km + GST. Any tolls or applicable government charges will also be borne by the User.


These additional charges must be paid in advance. If the User refuses to pay the charges in advance, the Service Provider reserves the right to decline the service at its sole discretion.

Note: From the 6th RSA (Roadside Assistance) request onwards, the charges per incident will be ₹500 for ROS (Repair on Site) and ₹2,200 for Towing.

Free Flat tyre Support

In the event that a Covered Vehicle is immobilized due to a flat tyre, the Service Provider will assist the User by arranging for a vehicle technician to replace the flat tyre. The flat tyre will be taken to the nearest repair shop, repaired, and reinstalled on the vehicle upon successful repair. All incidental charges related to the repair and service shall be borne by the User.

Locked/lost key Assistance

In the event that the keys of the Covered Vehicle are lost or misplaced, the Service Provider, upon receiving a request from the User, will provide assistance on a best-effort basis to arrange for an alternate set of keys from the User’s residence or office. The keys will be picked up and delivered to the User’s preferred location within the same city.


If the request originates from another city, the Service Provider will collect the keys from the designated location and courier them to the address specified by the User. This is subject to the Service Provider receiving proper authorization from the User, including details of the person authorized to hand over the keys.

At the time of delivery, the User must provide valid identity proof and proof of ownership of the Covered Vehicle. All costs and incidental charges associated with this service shall be borne directly by the User.

Legal Referral

In the event that a User requires legal assistance at the time of a breakdown or accident involving the Covered Vehicle, the Service Provider shall facilitate the process by providing the contact details of nearby legal professionals, solely for the User's convenience. The Service Provider will act only as a facilitator and will not be held responsible for the quality, accuracy, or outcome of the services provided by the legal professionals.

This is strictly a referral service. The Service Provider shall not bear any responsibility for any third-party expenses incurred, which will be payable directly by the User to the legal professional. The Service Provider’s role will be limited to sharing contact information of available legal professionals.


In cases where such services are unavailable at the location of the breakdown or accident, the Service Provider shall not be held liable for the non-availability of assistance.

Cooling Period

The service will be available only after a period of 7 days from the certificate’s start date.

Taxi Benefits UPTO INR 2000

In the event that the User’s vehicle becomes immobilized due to a breakdown or accident, the Company shall provide free travel for the occupants of the vehicle, up to a maximum of INR 2,000 or 100 kilometers, once during the subscription period. This service is subject to the following conditions:

• The incident must occur at least 100 km away from the User’s registered place of residence, as declared at the time of policy issuance.

• Any travel distance beyond the covered limit will be chargeable and borne by the User.

• This cover is applicable to the actual number of occupants in the vehicle at the time of the incident, up to a maximum of 4 people, or the vehicle’s seating capacity—whichever is lower.

• In the rare event that the Company is unable to arrange transportation, the User may be requested to arrange a taxi independently and submit the bill for reimbursement, provided the expense falls within the pre-authorized amount.

Ambulance Referral

If a user suffers from any medical issue arising due to an accident involving the covered vehicle, Global Assure will provide contact details of nearby ambulance services to assist the user.

Please note that Global Assure acts solely as a facilitator and shall not be held responsible for the quality or availability of services provided by the ambulance service provider. This is a referral service only, and Global Assure will not be liable for any expenses incurred for the facilitation of this service.

All charges, if any, will be directly recovered by the third-party service provider from the user.

Though rare, under certain circumstances, some Eligible Vehicles may be denied assistance. Some examples of such conditions are listed below:

1. Any event where the rider of the vehicle is found to be in any of the following situations:

• Under the influence of alcohol, drugs, toxins, or narcotics not medically prescribed.

• Operating the vehicle without a valid license for the corresponding vehicle category, or where the license has been cancelled, suspended, or withdrawn.

2. Any event where the breakdown is caused by deliberate damage, vandalism, participation in a criminal act or offense, or if there is police involvement/objection by local authorities.

3. Any customer who has previously misused or abused the services on two or more occasions.

4. Any accident resulting from the illegitimate removal of the Eligible Vehicle.

5. Accidents or breakdowns caused when the customer or authorized rider has violated traffic or transport regulations, such as:

• Exceeding the permitted number of passengers.

• Carrying goods, animals, or loads beyond legal limits.

• Improper handling of cargo.


If any of these violations are determined to be the cause of the incident, assistance may be denied.

6. Any vehicle involved in, or likely to be involved in, a legal dispute prior to or following immobilization.

7. Events where the vehicle lacks valid documentation or other legal requirements necessary to operate on public roads, including but not limited to:


• Technical Inspection certification.

• Mandatory insurance.


8. The following vehicles are not covered under this program:

• Vehicles used for hire or reward, unless expressly included.

• Vehicles used for the transportation of goods.

9. Events not covered under the service include:


• Non-functional horn (unless the horn is stuck and sounding continuously).

• Faulty gauges or meters.

• Headlights not working during daytime. 


• Warning or indicator lights for non-safety-related issues that do not immobilize the vehicle.

• Broken rear-view mirror that does not obstruct the rider’s view.

• Faulty electronic vehicle security systems, if factory-fitted, that do not immobilize the vehicle.

Note: The above-mentioned issues typically do not immobilize the vehicle. It is important to understand that this program is designed to assist in genuine emergencies.


However, the Service Provider will make every effort to support the customer. In cases where the Service Provider believes the customer’s safety is at risk, or they are in an adverse situation, relevant assistance may still be provided as a goodwill gesture.

1. Validity

The RSA program is valid for 12 months from the date of invoice.

2. Service Limitations

• Each customer is entitled to a maximum of 5 services during the coverage period, including up to 3 towing services.

• Any additional RSA services beyond this limit will be chargeable at actual costs and payable directly to the service provider.


3. Activation & Coverage

• The RSA policy is activated after 7 days from the date of purchase.

• The maximum covered distance for RSA is 50 km per request. 

• For distances beyond 50 km, the customer will be charged directly by the vendor.
• Customer Charges per Km over Base 50km will be INR 20/Km.
• Cost per Incidence from 6th Incidence ROS will be INR 500 + tax & TOWING to be INR 2200 + tax.

4. Additional Costs

• If a minor repair is performed on-site, the customer will bear the cost of materials and spare parts. 

• Any extra expenses, such as toll charges, parking fees, or other incidental costs, must be paid by the customer directly to the VIDA authorised service provider.

5. Service Timelines

• RSA assistance is provided on a best-effort basis within 2 hours from the time of request.

• In exceptional cases, delays may occur due to unforeseen circumstances.

6. Liability Disclaimer

• HMCL, under no circumstance, is responsible for RSA vendors’ service quality or performance.

• Any or all terms and conditions of the RSA program are subject to change without prior notice. HMCL and Global Assure reserve the right to modify these terms as necessary.

7. Restriction Disclaimer

Please note that RSA plans are only valid for retail customers and not for B2B customers. If any such instance is found, the RSA plan issued for such a customer will be cancelled with immediate effect.