The claims journey is effortless and efficient. Read below to know how to go about it:
Visit any VIDA Authorised service centre in India and carry your policy document.
Get the battery tested; our service technicians will be happy to assist you with this.
If battery failure or degradation is found, get a replacement or repair done easily.
Add extra peace of mind with the VIDA Battery+ Plan:
VIDA Battery+ is your extended warranty warranty, covering battery repairs or replacements if performance drops. It adds 2 extra years to the standard 3-year warranty, giving you a total of 5 years of worry-free co+D52+D53.
The VIDA Battery+ Plan adds 2 extra years to the standard 3-year warranty, offering up to 5 years of battery protection. The actual coverage period may vary depending on the dealership’s specific policy at the time of purchase.
The battery warranty covers manufacturing defects, performance drops below 70% capacity, and any operational issues affecting battery performance. If any of these occur, your battery will be repaired or replaced—no extra cost.
The following are not covered under the VIDA Battery+ Plan
Physical damage: Any damage caused by external physical impact is not covered.
Negligence: Issues arising from improper use or maintenance are excluded
Modifications: Unauthorized modifications void the warranty.
Accidents: Damage from accidents is not part of the plan.
Natural disasters: Fire, flooding, or damages from similar events are not covered.
Preventable issues: Anything preventable or outside manufacturing defects isn’t included.
Please refer to the VIDA Battery+ Terms & Conditions for more details.
Yes, the VIDA Battery+ Plan is fully transferable! If you sell your VIDA Electric Scooter, just visit any VIDA-authorized service centre with the policy document to transfer the warranty to the new owner.
It’s easy! Just visit any authorized VIDA service centre with your warranty certificate. If your issue is covered, the team will take care of everything, including coordinating with Acko to process your claim.
You can purchase the VIDA Battery+ Plan either at select VIDA-authorized dealerships or directly through Acko, giving you flexible and convenient options.
You can add this extra protection within 180 days of purchase or before you hit 25,000 km on your VIDA Electric Scooter. Just visit your nearest VIDA dealership to get started.