How can I book a service for my VIDA Electric Scooter?

Maintaining your VIDA Electric Scooter is easy and hassle-free.

• Visit any Hero VIDA-Authorized Service Center near you — our experts will take care of everything, or

• Use the MY VIDA App to book your service appointment in just a few taps.

Regular service keeps your ride smooth, efficient, and lasting longer.

How frequently does a VIDA Electric Scooter need to be serviced?

Keep your VIDA Electric Scooter running like new with regular servicing!

You get 3 free services (labour only) to start with:

1. First Service – At 1,000 km or 1 month
2. Second Service – At 7,500 km or 6 months
3. Third Service – At 15,000 km or 12 months

After that, schedule a paid maintenance service every 15,000 km or 12 months. For variant-specific details, check your Owner’s Manual.

What all consumables will be covered under the service plan?

During periodic maintenance, our service team will thoroughly inspect your VIDA Electric Scooter.

If you have a Service Plan, the following consumables are covered:
• Brake oil, transmission oil, fork oil top-up or replacement, and grease application
• Brake pad & shoe hygiene check — replaced once during the plan period if found faulty

What support would be provided under roadside assistance, and how can I avail it?

With VIDA, you’re never left stranded. If your VIDA Electric Scooter ever breaks down, our Roadside Assistance (RSA) has you covered.

Here’s how to request help:
• Via MY VIDA App – Tap the RSA button
• By Phone – Call Customer Support at 1800-266-8432

RSA is free for the first 12 months from your purchase date.
Limited-time offer — don’t miss out!